Customer Services
At SINODIC, we will do our best to provide you excellent gem jewelries, professional knowledge and best service possible. We support you with any issues related to our products or business. We dedicate to deliver our promises to the customers, to ensure high customer satisfaction and recognition.

Payment
We provide flexible online payment methods on our webshop, and we accept MasterCard, VISA, Paypal, Alipay, and other bank transactions. Payment needs to be transferred before shipping the goods.

Return Policy
You may return or exchange unused and undamaged items within 14 days after receiving the goods. We'll also pay the shipping costs if the return or exchange is a result of our error (you received an incorrect or defective item, etc.)

In the case of return, you should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (1 to 3 business days). It also depends on order location, as it might influence the refund time.

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also contact us via email: info@sinodic.dk if you cannot register your return request or have any questions.

Shipping
We cooperate with various international express companies, such as: Post Denmark, UPS, Fedex, EMS, and we can deliver the goods to most cities worldwide. We will deliver the goods within 48 hours after we confirm the payment from customers.

When you place an order, we will estimate the best shipping opportunity for you, and deliver goods safely and efficiently. 

 

 

心诺帝在提供天然精品珠宝和优质服务的同时,还为您耐心解答相关的珠宝专业知识和业务,并竭诚履行我们的承诺,以确保客户的高度满意和认可。

支付方式
为了方便消费者,我们建立了便利的网上支付系统,支持国内国际银行转帐,万事达卡, VISA, Paypal, 支付宝。

退换货须知
我们支持14天(以快递单签收日期起计)品质无忧退换产品服务,您可以退换未使用的完好的产品,邮费保险自理。在退换过程中,如果是因为我们的差错(您收到了不正确或损坏的产品)我们将会承担邮费及保险费用。

在退换货的过程中,预计约3周左右您可以收到退款。这个时间包括在产品在退货途中时间,(5-10个工作日),我们处理退货时间(1-3个工作日)银行处理退款时间(1-3个工作日)。这也取决于您的所在位置,如果位置偏远,可能会影响到退款时间。

当您返换产品时,只需登录到您的帐户,查看使用我的帐户菜单下的“完成订单”链接顺序,单击退货按钮。一旦我们收到并处理退货,我们将通过电子邮件通知您。如果你不能注册您的退货请求或有任何疑问, 您可以通过的电子邮件  info@sinodic.dk联系我们。

物流
我们与知名国际快递公司合作,如丹麦皇家邮政,UPSFedex,中国邮政速递EMS,我们可以将货物送达到世界各地。我们在确认客户付款后,将在48小时内安排快递产品。

心诺帝为所有的产品提供免费的全球快递服务。当您确认订单时,我们将会采用最佳运输途径,以便安全高效的送达产品到您手中。

联系我们
我们真诚的期待您的反馈意见- 请使用以下联系模版或电子邮件和我们联系,您也可以通过电话或上社交媒体渠道联系我们,联系我们。

心诺帝珠宝有限公司
地址:SINODIC ApS
Raadhuspladsen 16-316
1550 Copenhagen
Denmark

Email: info@sinodic.dk
Phone number: +45 3195 7088