Order

When you place an order through our web shop, goods in stock are delivered using UPS, EMS or other express services within 48 hours. In cases were the goods ordered are out of stock, we will provide you with an approximate delivery date, so you are aware of the new delivery time. You are responsible for the accuracy of the delivery information provided.

We reserve the right to adjust prices to reflect changes in the market. Shipping costs for delivery within Denmark is included in the price. The charge for delivery to other countries and regions will be 10-30 Euro depending on the destination.


Packaging

Our jewelry is delivered in our custom, branded boxes, with secure packaging to ensure that your jewelry arrives safely and in good condition. If you purchase the jewelry as a gift to a loved one, we offer exclusive jewelry packing with a handwritten, personal gift card. In this case, please leave your personal message, so we can prepare your jewelry gifts with the appropriate packaging.

 

Right of withdrawal

In accordance with Danish legislation, you are entitled to exchange or withdraw from the purchase within 15 days of receipt in Denmark. We recommend that you return the jewelry to our office in Copenhagen with insurance.

For other countries and regions, you are entitled to withdraw from the purchase within 15 days only if the products are damaged during transportation or delivered with original defects. However, the natural inclusions of gemstones are not considered defects, as each gem is individual.

For any exchanges or returns, please submit the withdrawal notice by email: info@sinodic.dk. The item must be returned to the following address within 15 days of receipt:

Sinodic Ltd.
Raadhuspladsen 16-316
1550 Copenhagen, Denmark

If you notify us of your withdrawal, you must return the item to us without undue delay, and we may require evidence or explanation of the reason for withdrawal. Customized fine jewelry are not returnable or exchangeable unless delivered with original defects.

For international purchases, we kindly recommend that you return the jewelry using UPS or DHL to ensure that the goods are shipped safely and covered by insurance during transportation. However, you are also free to choose other secure shipping methods. Unless the return is due to a defect from our side, you are responsible for the cost of the return. Returned jewelry will be exchanged or refunded within 15 days of our receipt of the goods.

 

Rseravations

Natural gemstones contain chemical and physical features, which are not considered defects, and there may therefore be minor differences between the color and inclusions in the product photos and the actual goods. Sinodic is unable to guarantee that the web shop is always up to date,